Shipping Policies

Delivery

For COD orders all courier charges would be from customer side, if the customer does not contact the courier service they will hold the parcel for up to 4 days before returning the parcel to Plantsman’s Seeds. Any failed delivery charges will only be passed onto the customer if it is the customers fault that delivery cannot be made.

If you have any specific delivery instructions (ie, ‘If out leave with neighbor or round back of house’ etc) please add these in additional information box when placing order. You should only leave instructions for the goods to be left without a signature if you are sure the goods will remain safe as Kraft Seeds or the courier service will not accept liability for the goods. If at any time you require the parcel to be re-directed to a different delivery address once it is in the care of the courier there will be an additional charge.

The customer may be subject to local taxes and duties levied in their city of residence. The customer accepts full responsibility for ascertaining such taxeThe customer may be subject to local taxes and duties levied in their city of residence. The customer accepts full responsibility for ascertaining such taxes and duties prior to submitting an order and for their payment.

Cancellation

When ordering via distance means (Over telephone or via website) you have a right to cancel you order. You would have 7 working days from the day after you received the goods to cancel and receive a full refund including the cost of postage to you. Please contact us in writing (e-mail is sufficient) if you wish to cancel. The cost of returning the goods is the responsibility of the customer. If you request us to collect the product you will be responsible for all collection charges we incur.

We would request that goods are retuned in their original undamaged packaging and would like to remind you that you have a statutory duty to take care of goods.

If you do not contact us to cancel within 7 working days, any requests to cancel outside this time will be considered but please be aware we may impose costs including deliver charges.

We reserve the right to cancel any order.

Faulty Goods

Plantsman’s Seeds works in line with the sale of goods act, which state that any goods purchased should be as described, of satisfactory quality and fit for the purpose for which they were intended. Your rights vary depending on the nature of the fault and the length of time you have the goods. If in the unlikely event a problem arises, we aim to resolve the issue within a reasonable time.

Plantsman’s Seeds attempt to ensure that the information available on the web site at any one time is accurate. However, I cannot guarantee that it will be fault-free.

We make no representations about the fitness for a particular purpose of any of the products available on this web site